The first step of the audit process is your kick-off call with your auditor. During the audit kick-off call, the auditor will ask a series of questions to get an understanding of your current practices and how your company is structured. There is no expectation to have everything on hand for the kick-off call.
After the kick-off call, you'll regroup with your Secureframe team (dedicated Compliance Manager and dedicated Customer Success Manager) to gather and provide the evidence needed to your auditor.